Return, Refund and Replacement Policy

The FES Customer Satisfaction Guarantee: Because we are confident of the quality and efficacy of our products, based on nearly a half century of successful use by health practitioners and others, we offer a 30-day customer satisfaction guarantee, subject to the conditions described below.

There is a problem with my order (damaged, wrong product, etc). I need a replacement or refund.

We will take care of making it right! Fill out the form below and describe the problem with the order and whether you want a no-charge replacement or a refund. We may request a picture of the product or provide a label to send it back to us for quality control analysis.

I made a mistake and ordered the wrong product, or changed my mind. The product has not been used or opened. How do I return it?

Fill out the form below and let us know if you want a replacement, credit towards a new order or a refund. Ship the product at your expense to the address below. Refunds and credits do not include the original shipping costs.

I tried the product and wish to get a credit or refund

We will honor our 30-day satisfaction guarantee after you fill out the form below, describing why you were dissatisfied with the product, and whether you wish a refund or or credit towards a new order. Refunds and credits do not include the original shipping costs.
At our discretion, we may ask you to ship back the unused portion of the product.

Customers may not receive refund or credit for the same product more than once. FES reserves the right to limit the satisfaction guarantee for anyone who makes excessive requests for refunds or credits.
Please read the Customer Satisfaction Suggestions below.

Return Instructions

Please send all returns via USPS, FedEx or UPS to the address below.
When you send the return, email us the service used and the tracking number .

Flower Essence Services
Attn: Returns
13139 Daisy Blue Mine Rd
Nevada City, CA 95959
USA

Policy Restrictions

We will only accept claims for items purchased directly from FES. If you purchased our product(s) from another retailer, please contact them for further assistance.
All requests for returns, or refunds must be made within 30 days from the delivery date of your order.

Currently store credits can only be accessed by contacting our office directly by email or phone. We will be updating our website to handle store credits in the near future.

Customer Satisfaction Suggestions

To better manage expectations of what to expect when working with flower essences and how they may affect you, please be sure to review the Four Levels of Flower Essence Response (4 R's) for greater insight to the timing and varieties of responses to flower essences.

If you find that you keep trying flower essences, but none seem to be working for you in the ways that you hoped/expected, we strongly recommending seeking out and working with a practitioner. A practitioner can work closely with you to help identify and formulate a treatment plan to address the issues that may be too difficult to identify on your own. You can search for a practitioner using the FES Practitioner Finder.

Start Your Claim

Please fill out the form below to initiate your claim for a refund, credit or replacement. If you would like to speak to a Customer Service Representative, please call 1-800-548-0075. Reception hours are Monday through Thursday from 9am to 3pm Pacific Time, or you may leave a voice mail at any time.

Customer Name *

Phone *

Email *

Preferred Contact Method *

Phone

Order or Invoice Number *

Please describe in detail the problems with your order and the requested resolution (refund, credit, replacement). *

Submit

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Return, Refund and Replacement Policy

Return Instructions

Policy Restrictions

Customer Satisfaction Suggestions

Start Your Claim

Thank You For Submitting the Return Form