Shipping Information
Which shipping services does FES use?
FES offers domestic and global shipping through UPS (United Parcel
Service), FedEx, and the US Postal Service (USPS). UPS and FedEx
shipments require a street or rural route address for delivery. Only US
Postal Service is able to deliver to PO boxes.
All carriers offer different tiers of service.
Whether it's economy (cheaper and slower) or expedited (more expensive but faster), you can choose whichever service you prefer at checkout. The shipping rates you see at the checkout page come directly from the shipping carriers.
Do you offer free shipping?
Yes. All orders of $150 or more are eligible for free UPS Ground shipping to continental US addresses at checkout. Free shipping is not available to Alaska, Hawaii, Puerto Rico, or Guam. UPS Ground shipping requires a physical street address and cannot be delivered to PO boxes.
How long does shipping take?
Shipping transit times vary by shipping carrier, method, and delivery address. All orders ship from our office in Nevada City, CA (Northern California). See below for a list of common domestic shipping transit times. See the International Shipping section below for international shipping transit times. Transit times are estimates only and are not guaranteed for Postal or Ground services. Transit times may also be affected by unforeseen delays from weather or other shipping service disruptions. Please contact your shipping carrier if your order has shipped but delivery is delayed.
Domestic (US) Shipping Transit Times:
UPS (United Parcel Service):
UPS Ground: 2 business days (West coast US) to 7 business days (East coast US). Not available to Alaska or Hawaii.
FedEx:
FedEx Home Delivery (ground service to residential addresses): 2 - 7 business days
FedEx 2 Day: 2 business days
FedEx Overnight Standard: 1 day, by 8pm the next business day*
*Delivery not available on weekends.
**See Expedited Shipping Services section below for order submission requirements
USPS (United States Postal Service):
USPS Ground Advantage: 2 days (US West coast) - 5 days (US East coast)
USPS Priority Mail: 2 - 3 days
Tracking
You will receive an email with tracking information when your order ships.
Expedited Shipping Services
Orders that ship via FedEx Standard Overnight or FedEx 2 Day will receive priority processing.
Same day shipment for either of these methods requires order to be submitted no later than 11am (Pacific Time). Orders received after 11am (Pacific Time) may not be shipped until the following day. Orders received after 11am (Pacific Time) on Thursdays will not ship until the following Monday. FES is closed Friday through Sunday.
For deliveries outside of the United States:
If you are purchasing products for delivery outside of the United States, we strongly encourage you to first view our International Distributors list to see if there is a distributor available in your country.
If there are no distributors in your country, or they do not carry the products you are interested in, you may order directly from us. Please keep in mind that while we do ship to most countries around the world, some countries may be unavailable to ship to per shipping carrier restrictions.
Shipments to addresses outside of the United States are charged actual shipping transit costs and insurance fees (if available), which are determined by the weight, value and destination. Shipping transit times vary by shipping carrier, method, and delivery address. See below for shipping transit time estimates and important information about shipping fees. Payments for international orders should be made by credit card.
International Shipping Transit Times:
For deliveries outside of the United States
UPS (United Parcel Service):
UPS Standard (ground service to Canada): 3 to 5 business days
UPS Worldwide Expedited: 2 to 5 business days
FedEx:
FedEx International Economy: 2 to 5 business days
FedEx International Ground (to Canada only): 2 to 7 business days
USPS (United States Postal Service):
USPS International Priority Mail: 6 to 10 business days
USPS International Priority Mail Express: 3 to 5 business days
*After
a USPS package arrives at and clears customs, it is turned over to the
destination country's postal carrier to complete delivery.
Tracking
You will receive an email with tracking information when your order ships.
Customs brokerage:
Shipments to addresses outside of the United States are charged actual shipping transit costs and insurance fees (if available), which are determined by the weight, value and destination. Shipping transit times vary by shipping carrier, method, and delivery address. See below for shipping transit time estimates. Payments for international orders should be made by credit card.
Additional shipping fees:
In addition to the aforementioned customs brokerage fee, additional customs duties and taxes may be due when the package arrives at the destination country's customs office. In most cases, the shipping carrier will contact the recipient by email or phone to collect any additional information or fees owed before the the package can be cleared through customs and released for delivery.
How much are the customs fees?
Unfortunately, FES has no way of knowing in advance. Customs duties and taxes are determined by the recipient country's customs agency and import laws, along with any tax laws for your state/province/region. Some countries provide tools to help estimate what these costs might be to prepare you in advance. You can try performing an internet search for customs fees for imports to your country.
What if I refuse to pay the customs fees?
Customs arrangements and fees are the responsibility of the customer/recipient.
If a delivery or associated charges are refused by the customer/recipient and the package is returned to us, a credit or refund will be issued for the returned and undamaged product only. However, the customer is responsible for shipping both ways and will be charged accordingly.
If a package must be abandoned due to exorbitant fees and not returned to us, the customer is liable for the cost of the products.
FES has a distributor in Canada
We strongly recommend that Canadian customers first try contacting our Canadian distributor, Self Heal Distributing, for your product purchasing needs. You can find their contact information on the International Distributors page. Ordering through Self Heal Distributing will save you significantly in shipping costs and time.
If they do not have what you are looking for, you may order directly through us but please first read the information below as well as in the previous International Shipping section for important information on what to expect.
Please note, all prices on this site are listed in $ US Dollars.
Below is summary of services and fees specific to shipments to Canada. All fees are in addition to and billed after you pay for shipping at checkout. Please read the International Shipping section above for additional details.
The Postal Service (USPS) - 3 to 10 business days
Often times the most economic shipping method, delivery can take a bit longer than the other services but the postal service tends to be more forgiving when it comes to customs fees. As such, it is often a preferred shipping method by most Canadian customers. Once the customs fees have been collected, the package is transferred to the Canadian Postal Service to complete the delivery.
UPS Standard (Ground) - 3 to 5 business days
Once your package arrives at Canadian customs, UPS will contact the recipient by email or phone to collect a flat $10 CAD customs brokerage fee for residential packages valued at $200 CAD or less, plus any local taxes, duties and other customs fees, on behalf of Canadian Border Services, before the package can be delivered. If the package is valued above $200 CAD, the customs brokerage fee may be higher than $10 CAD.
UPS Worldwide Expedited (Air) - 2 to 5 business days
The UPS Worldwide Expedited shipping fee, that you pay for at checkout, already includes the customs brokerage fee built into the price. UPS will still reach out to the recipient when the package reaches the border to collect any local taxes, duties and other customs fees that may be due before the package can be delivered.
FedEx International Ground - 2 to 7 business days / FedEx International Economy - 2 to 5 business days
Like UPS Standard to Canada, FedEx also charges customs brokerage fees
after you checkout, to complete your delivery. Once your shipment
arrives at the border, FedEx will contact the recipient by email or phone to have
the recipient designate their preferred customs broker. If you do not
have a preferred customs broker, FedEx will offer their customs
brokerage service for $11 CAD. FedEx will also collect local taxes,
duties, and other customs fees on behalf of Canadian Border Services,
before the package can be delivered.
How long will customs hold my package?
Canadian customs will only hold a package for a maximum of 5 days business days, before they return it back to FES. As such, it is imperative that you check your email (possibly spam folders) for messages or phone for calls from the shipping courier or customs agent, after your order ships.
Customs arrangements and fees are the responsibility of the customer/recipient.
If a delivery or associated charges are refused by the customer/recipient and the package is returned to us, a credit or refund will be issued for the returned and undamaged product only. However, the customer is responsible for shipping both ways and will be charged accordingly.
If a package must be abandoned due to exorbitant fees and not returned to us, the customer is liable for the cost of the products. See our Returns Policy page for more information.
Any questions regarding Canadian Customs clearance of specific items as well as taxes and possible duty fees should be directed to your customs department. The following links might be of help:
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